Shipping Policy
At Fridina, we strive to deliver your pet products quickly and efficiently.
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United States Shipping: Orders are processed within 1-2 business days and typically arrive within 3 to 5 business days.
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International Shipping: Orders are processed within 1-2 business days and typically arrive within 7 to 15 business days, depending on the destination and customs processing.
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Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Please note: Delivery times may vary due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing for international orders.
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
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Return Window: You can return items within 30 days of receiving your order.
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Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
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Return Process: To initiate a return, please contact our customer support team at [your email/contact page] with your order details. We will provide instructions on how to return your item.
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Refunds: Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days.
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Exchanges: If you received a defective or incorrect item, we will gladly exchange it at no additional cost.
Non-Returnable Items
Certain items, such as personalized products and perishable goods, may not be eligible for return. Please check the product description before purchasing.
For any questions or concerns, feel free to contact us. Thank you for shopping with Fridina!