FAQS

1. What is Fridina?

Fridina is an online store dedicated to offering high-quality, stylish, and functional products for pets and pet lovers. Our collection includes pet accessories, feeding essentials, stylish apparel, and unique gifts designed to enhance the bond between you and your furry friends.

2. Where do you ship?

We ship within the United States and internationally. Delivery times vary depending on the destination:

• United States: 3 to 5 business days

• International: 7 to 15 business days

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s journey until it arrives at your doorstep.

4. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it as long as the item is unused, in its original packaging, and in the same condition as received. Contact us at [your email/contact page] to initiate a return.

5. Do you offer exchanges?

Yes! If you receive a defective or incorrect item, we will gladly exchange it at no additional cost.

6. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.

7. Can I cancel or modify my order after placing it?

We process orders quickly, but if you need to make changes or cancel your order, please contact us within 24 hours of purchase. Once an order is shipped, we cannot make modifications.

8. Do you offer personalized pet products?

We are working on adding personalized pet items to our collection! Stay tuned for updates on our website and social media.

9. How can I contact customer support?

You can reach us through our [contact page] or email us at [your email]. We’re happy to assist you with any questions!

Thank you for choosing Fridina – where pets always come first!